Experience
Vice President, Global Business Services (GBS)
2020 – 2024
Led the expansion of captive Global Business Service (GBS) with a team of approximately 700 employees.
- More than doubled the size and expanded scope of GBS across Finance, HR, Procurement, Supply Chain, Sales and Master Data Management, capturing cost efficiencies of $25 million over a three-year period while maintaining service levels.
- Optimized and automated processes across Hershey business, reducing annual human hours by 20,000 and improving operational efficiency approximately 25%.
- Launched initiative and utilized data analytics to reduce invalid customer discounts by 8% ($4 million) annually.
- Led integration of back-office functions of four different companies into a single, $1 billion business unit to support 20% growth in its first year of operation.
Various roles in IT, Internal Audit, Business Transformation and GBS
1995 – 2020
- Vice President, GBS (2017 – 2020)
Owned development and delivery of Global Business Services (GBS), a multi-functional business service function with a captive team of ~750 FTEs.
- Captured cost efficiencies of $20 million over a three-year period with the expansion of GBS services while improving service levels through end-to-end process optimization.
- Realized productivity gains of 5% for GBS employees through process automation and simplification.
- Business Transformation Leader (2012 – 2017)
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Services
Visioning
Branding
Planning
Marketing
Research
Hiring
Networking
Operations
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